If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 6908 8030 or email us at firstname.lastname@example.org.
Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 1 - 2 business days upon processing and confirmation. Standard delivery will arrive within 3 business days of shipment. During sale or special promotion periods, due to the high volume of orders, please allow 5 - 7 business days for dispatch. ECCO processes orders from Monday to Friday, excluding public holidays.
Just send your unused and unworn items to us within 14 days of shipment with the return receipt (on the back of the packing slip) included in your shipment. You may return it via reply paid for a refund of the purchase price. sg.ecco.com can only accept returns purchased through sg.ecco.com.
ECCO's line of shoes utilizes a unique type of fit. Due to this our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit". Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.