FAQs

What are your customer service hours?

Our customer service is available to help you Monday to Friday from 9:30 AM to 5:30 PM Singapore time on 6908 8030 or email us at cs.sg@ecco.com.

Can you ship my shoes internationally?
At this time sg.ecco.com only ships within Singapore.
What if I have a problem with an order I've received?

If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 6908 8030 or email us at cs.sg@ecco.com.

How long will it take to get my order?
Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 1 - 2 business days upon processing and confirmation. Standard delivery will arrive within 3 business days of shipment. During sale or special promotion periods, due to the high volume of orders, please allow 5 - 7 business days for dispatch. ECCO processes orders from Monday to Friday, excluding public holidays.
How do I check on the status of my order?

Use our Track Your Order page located in the My Account section and the footer to see your order history.

What payment methods do you accept?
We accept Visa, MasterCard and American Express.
How can I return my order?
Just send your unused and unworn items to us within 14 days of shipment with the return receipt (on the back of the packing slip) included in your shipment. You may return it via reply paid for a refund of the purchase price. sg.ecco.com can only accept returns purchased through sg.ecco.com.
How can I best prevent my ECCO shoes from losing their original shape?
This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.
What size should I order?
ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size, located on each product page.
How do find out where my nearest ECCO store is?

ECCO has a wide network of concept stores and department store counters in Singapore. Use our store locator to find an ECCO store near you.

Can I wash my shoes?
We do not recommend this as laundry soap removes the softening agents in the leather. As a result the leather can become hard and shrink.
Are ECCO shoes waterproof?
Only ECCO Shoes that are made with Gore-Tex ™ lining are waterproof.
What should I do if my shoes do become wet?
Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.
Do ECCO shoes come in various widths?
ECCO's line of shoes utilizes a unique type of fit. Due to this our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit". Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.