Welcome to MOMENTS 3.0!

FAQ

Most frequently asked questions for ECCO MOMENTS membership.

1. What is ECCO MOMENTS 3.0? ECCO MOMENTS 3.0 is our refreshed membership program offering exclusive benefits, rewards, and experiences for ECCO customers. Enjoy perks from your very first sign-up, and unlock even more as you spend.

2. How do I join ECCO MOMENTS 3.0? You can join as an Insider Member with no purchase needed. Simply head down to any ECCO Concept Stores in Singapore to sign up.

3. What are the benefits of ECCO MOMENTS 3.0 membership? As an ECCO MOMENTS 3.0 member, you will enjoy exclusive member promotions. Additional benefits are according to the three tiers – Insider, VIP, and Premium.

4. How do I accumulate points? You earn 1 ECCO Point for every SGD1 spent at ECCO retail stores in Singapore. Simply provide your membership details at checkout to have the points added to your account. Note: Points are only awarded for purchases made in-store and are not applicable for purchases made online.

5. What can I do with the points in my account? You can redeem your ECCO points for shopping vouchers. For every 1000 points = SGD100 voucher*, which you can use on your next purchase. Note: SGD100 voucher is only valid on full-priced shoes, bags and accessories (excluding Shoe-Related Accessories). One voucher per transaction. Not valid with other promotions. Other terms and conditions apply.

6. Do my points expire? Yes, your ECCO Points are valid for 12 months from the date they are earned. Be sure to redeem them before they expire! You can check your points balance and expiry date in-store.

7. Do I receive my birthday gift? Yes, you’ll receive a special birthday treat based on your membership tier: • Insider – 10% off regular-priced items • VIP – 15% off + double points on birthday purchases • Premium – 25% off + double points Note: Birthday discounts and/or double points are only valid on one transaction. Not valid with other promotions. Other terms and conditions apply.

8. Where can I use my membership? For now, your MOMENTS membership benefits are available exclusively at ECCO Concept Stores in Singapore. Online purchases are not included.

TERMS & CONDITIONS

ECCO Shoes Singapore, 51 Cuppage Road, #06-01 Singapore 229469, a company registered under the laws of Singapore is responsible for the ECCO MOMENTS program. You must be 18 years of age or older to become a member of ECCO MOMENTS. The membership benefits are only applicable at ECCO concept stores in Singapore. ECCO MOMENTS members must be present at the point of purchase to enjoy the benefits. The information you give during the in-store sign-up will only be used for managing your membership, sales and marketing analysis, and marketing communication purposes. We will log your information and our retail partners, other companies in the ECCO Group, and certain contractors acting on our behalf, may use it. However, the information will not be sold to third parties. Please read more about your personal data in our Privacy Policy. You are free to unsubscribe from the program anytime – just follow the instructions in one of the e-mails you will receive from ECCO MOMENTS. ECCO Shoes Singapore reserves the right to amend all terms and conditions including terminating the program entirely with 30 days’ notice. If you have any queries, please contact us at cs.sg@ecco.com.