FREE SHIPPING ON ALL ORDERS
Sophisticated and contemporary elegance in details. Discover now.
Everywhere is within walking distance with the new ECCO GRUUV. Discover now.
Style that moves with you and spices up looks. A vivid colour and expertly crafted pattern to go with all outfits and you.
Please contact our Customer Service Team at firstname.lastname@example.org if you have a question about your order. We will make every effort to provide the best shopping experience possible.
Customer Service hours of operation are:
Monday - Friday 10:00 am - 5:30 pm, Singapore Time
Closed on public holidays, Saturday and Sunday.
Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 1 - 2 business days upon processing and confirmation. Standard delivery will arrive within 3 business days of shipment. During sale or special promotion periods, due to the high volume of orders, please allow 5 - 7 business days for dispatch. ECCO processes orders from Monday to Friday, excluding public holidays.
Use our Track Your Order page located in the My Account section and the footer to see your order history.
Kindly drop us an email at email@example.com if you would like to cancel or amend your order. Although we cannot guarantee a successful cancellation, we would be more than happy to do our best for any orders that have not already been processed. However, we are unable to cancel or make any changes to orders that have been processed, including:
Change of size/colour
Change of payment mode
Adding an item
Removing an item
As it is not possible to cancel your order, you can refuse the order upon delivery, where it will be returned and refunded in full, or you can return the order to us for a full refund with our FREE returns options here.
Just a heads up – we strongly advise against amending the delivery address after your order has been placed as this can lead to complications in the delivery process. Such changes may result in lost parcels, delayed deliveries, or other issues that could impact the successful receipt of your order.
Service Need help? Send us an email with your question.
If you have a question about size, fit, style, or your order, please get in touch with our Customer Service Team:
Mon - Fri 10:00am - 5:30pm
PH, Sat & Sun closed