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Returns

Information About Returns

If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price with the supplied Singapore Post reply paid return label within 14 days of receipt of items (free of charge). Items should be unworn and unused and in their original packaging. 

Should you wish to return your order (in part or in full), please complete the following steps:

    1. Wrap the shoes neatly within the shoe box and place the shoe box into the larger carton, sealing it. Should you no longer have the outer carton, grab a suitable one – just don't use the shoe box. 

    2. Affix the return label on the outside of the carton. You can find the ezyReturn label included in the parcel. Note: Please take note of the Singapore Post tracking number on the return label, as it will help us track the parcel.

    3. Drop off your parcel at any Singapore Post Office counters or POPStations islandwide. Please keep the proof of postage until we confirm your return. Note: Do not drop it off at SingPost Posting Boxes; we won’t be able to track it.

    4. Once we get your return, we'll check it, and then issue your refund via the original payment method. You will be notified via email. 

At this time, sg.ecco.com can only accept returns purchased through our website.

All purchases made through a participating ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Should you have any questions in relation to returns, please contact us at our customer service email cs.sg@ecco.com. We're here to help!

Returns may take time

    • Your return can take up to 10 business days to reach us.

    • You will be notified via email when we have received your return package.

    • Your refund will be processed in the original form of payment within 2-10 business days, as soon as we have received your return package in the warehouse.

    • Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

At this time, sg.ecco.com can only accept returns purchased through our website. All purchases made through a participating ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Should you have any questions in relation to returns, please contact us at our customer service email cs.sg@ecco.com.

Returns FAQ

Service Need help? Send us an email with your question.