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FREE DELIVERY & FREE RETURNS ON ALL ORDERS

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Stories - Hero - New Return Policy (2)

Great Way To Shop

Shop Online. Return In-store.
Seamless returns: Online shopping, in-store convenience

We've just made shopping with us even more delightful for you.

Return Policy

In order for a return to be accepted, it must meet the following conditions:

    1. Items should be unworn and unused.

    2. Items must be in their original state and packaging.

    3. Returns must be initiated within 14 days of receiving the items.

Drop Point Return

    1. Pack shoes in box, place in larger carton, seal. Use a suitable carton if the outer one is missing.

    2. Attach ezyReturn label to carton; note Singapore Post tracking number.

    3. Drop off parcel at any Singapore Post Office or POPStation. Keep proof of postage. *Note do not drop it off at SingPost Posting Boxes; we won’t be able to track it.

    4. Once received, we'll inspect and refund via original payment method. Allow up to 10 business days for refunds processing.

In-Store Return [NEW Return Option]

    1. Bring the items and free gift (if applicable) in their original packaging to any of our concept stores.

    2. Be sure to provide your order number or ezyReturn label to our friendly staff for processing.

    3. Once the Return Policy has been met, you will receive an email as proof of return.

    4. Please note that refunds will only be processed through the payment service used for the original purchase. Allow up to 10 business days for refunds processing.

Unwind and Chill

    1. The return quality check can take up to 10 business days.

    2. Refund will be processed in the original form of payment within 2-10 business days. We do not provide cash refunds.

    3. Additional time may be required by our banking institution to process and post this transaction to your account upon receiving information from us.

    4. At this time, returns are only accepted for purchases made through sg.ecco.com. *Items purchased from participating ECCO retailers or ECCO retail stores should be returned to their original place of purchase. Should you have any questions or need assistance, please contact us at our customer service email cs.sg@ecco.com. We're here to help!